Author Archives RJ Mauro

RJ’s Report – March

Posted by RJ Mauro  /   March 01, 2017  /   Posted in President's Update  /   Comments Off on RJ’s Report – March

As March weather comes in like a lion and out like a lamb, so too can our RIM efforts! We strive to guide our organizations towards legal compliance and risk mitigation by driving records and information management programs. Whether developing projects to implement a new RIM policy, or electronic records management system, or maintaining services in support of well-established practices, we need to keep moving forward, adding new tools for each new day.

Thank you to our February speaker Michael Elkins for his presentation on business process analysis and how to utilize it for RIM. My biggest takeaway from the session was not to get “mired in the perfect”. Continuous improvement is to be expected and allows your project to progress without fear of “scope creep” to include all the wants that seem to just get bigger and more numerous. Process improvement also provides a framework for adapting with the organization and its people grow. I’ve frequently looked to business analysis strategies in my RIM career as a means of understanding my users better. If I can better understand what their day-in and day-out work is, then I can recognize how and where records are created, and where a specific process may be inserted or improved upon, capturing records more consistently. Once records management is embedded as a regular task, better compliance will follow.

Please join us for our March meeting on Email Management in the Real World with our very own Brian Starck. Email is a beast of burden we all have to deal with and this session will present a case study where you will hear about different tactics and tools you can use in your own email management project.

Plus, be sure to check out the updated schedule with session descriptions and speakers for our highly anticipated 2017 Spring Seminar! We are excited to welcome the newly elected ARMA International President-Elect Ryan Zilm and Information Coalition co-founder Nick Inglis, who will both be giving keynote sessions. Register today and we’ll see you in April!

“I say luck is when an opportunity comes along and you’re prepared for it.” –Denzel Washington

RJ’s Report – December

Posted by RJ Mauro  /   December 01, 2016  /   Posted in President's Update  /   Comments Off on RJ’s Report – December

It’s the most wonderful time of the year! A time for all to reflect on accomplishments or push things off till next year… It is a time to share in the excitement of the season and for a quick rest before a new year begins.

To that end I am looking forward to celebrating the holidays with all of you at our special networking event on Tuesday, December 13th from 4-6pm at Shells and Sauce! This will be a special event where we can all gather to mingle and share time together. We will also use this time as a fundraising drive for our chapter charity, Denver Dress for Success. So please bring a donation of either a new/gently used purse, portfolio or jewelry, or a monetary donation to the event and you will receive your first drink free! The chapter will also be providing appetizers. After the networking event it is just a short 5 block walk to the Botanic Gardens if you would like extend the festivities by taking in the Blossoms of Light. Please note that the Chapter tour of the Botanic Gardens from 2-4pm has reached capacity, but the networking event is open to everyone and we hope you will join us!

The 2017 Spring Seminar is shaping up to be one of the best in recent memory! Now is the time to register for the seminar and lock in our early bird pricing which will end on January 31st, 2017. Find out more information and register online now!

Last month’s speaker gave a very engaging talk on emotional intelligence and it made me think about how I engage with my colleagues in various areas, whether that be business users I support or my direct team members, my manager, or with fellow Mile High members. Not only did I take what I learned and reflected inward on myself as the center of my relationships, but I am looking outward. How can I be open to recognizing the emotional levels of those around me in a way that supports them (empathize accurately)? Can I understand different attachment styles and learn how each may affect my interaction and collaboration style? I found it refreshing that Natalie opened herself up to us as an example of emotional intelligence. Her approach allowed me to look analytically at EQ and how to use it effectively. One key point that had me thinking in a new way was that anxiety should be seen as a gift, that it is leads to seeking and gaining clarity. What was one of your main take aways?

“Blessed is the season which engages the whole world in a conspiracy of love.” – Hamilton Wright Mabie

RJ’s Report – November

Posted by RJ Mauro  /   October 31, 2016  /   Posted in President's Update  /   Comments Off on RJ’s Report – November

Please be sure to join us for this month’s meeting on November 8th, featuring Natalie McVeigh speaking about Emotional Intelligence and how it can enhance your RIM Program. This next session in our Sharpening Your RIM Toolkit theme will be sure to provide you with new ideas and talking points as we head into 2017!

Last month’s meeting topic, Talking Tech, left me thinking about RIM and IT, and how were are more alike than we think, or perhaps are even willing to admit. Two quotes from our speaker, Clint Andrews, specifically brought this to mind: 1) “[In IT] Customers outnumber us” and 2) “Technology doesn’t always make our customers work easier”.

Looking at the first quote, I feel like all RIM professionals can relate to this statement in your role at your company. Namely because RIM is also a service oriented team that provides benefits to all other staff – our customers! RIM and IT exist to support the operational goals and mission of the business by supporting the work that they do. At my company our RIM Policy even states under the purpose that RIM “will support Company business functions…”. So, like IT we serve customers with their priorities and goals, driving towards the objectives of the company. While other groups each have a specific function they complete, RIM and IT need to understand all functions within the business as part of reaching our goals that support the organization.

For the second quote, I believe that both RIM and IT truly want to make life easier for our customers, to provide them quick access to information or offer tools that will improve the day-to-day (its why many of us chose this career). However, in reality a lot of what we bring are changes that add additional steps and time to the user’s day. That is not to say that these tasks are not worthwhile or lack return on investment, it just means it that it is going to take time for people to adjust to the new level of work. Once they can see the value they will adopt the change. Both IT and RIM have hard roads to travel to prove worth, but companies invest time and money into both because we can do just that!

There were a few other things in Clint’s talk that made the comparison even sharper. The fact that when we fail we are seen as disruptive, but when we succeed it seems no one cares. Also, the idea behind “shadow IT” – that departments will go rogue and buy a third party app or storage without IT’s knowledge or input. Does that sound familiar to you as a RIM professional? Rogue storage and records destruction? Or how about secret hoarders of records?

In the end if we can embrace our similarities, our parallel struggles, then we can reach a common ground with IT to share in the success of both group’s hard work. So don’t forget to thank your IT department and share some customer stories, it may be the first step in building a long lasting bridge.

“Coming together is a beginning; keeping together is progress; working together is success.” – Henry Ford

RJ’s Report – October

Posted by RJ Mauro  /   October 01, 2016  /   Posted in President's Update  /   Comments Off on RJ’s Report – October

Ah, October! A chill in the morning, sweaters and boots, fall colors, and pumpkin everything! This is one of my most favorite times of the year and I hope to share some time with you this month at our monthly meeting featuring Clint Andrews and his topic of Talking Tech.

Last week I was fortunate to attend the ARMA International Conference deep in the heart of San Antonio, and for me it was a great time to see many of our fellow chapter members in action. From our very own Jeanne Caldwell, who spoke at the Fellows Forum: The Risk of Not Taking Risks, to Stephanie McCutcheon and Paula Sutton leading well-attended Industry Roundtables, and lots of chatting with Mile High members on the expo floor, it reminded me of how proud I am to be a member of our community. Each year the conference is different, has its own flavor, but some things are consistent – networking and sharing the experience with a great group of people!

Friday, October 7th is the last day to take advantage of the Chapter Year Pre-Pay option to save $40 over the whole year and have the benefit of paying once for all meetings. All monthly meetings have been posted, so review what topics are coming up and consider this time and money saving option. If you would like to take advantage of this opportunity, please email, prior to registering for the October meeting, and let us know whether you would like to include the Spring Seminar Early Bird registration.

Speaking of the Spring Seminar, if you are interested in helping out with this event, please reach out to Education Director Jeanne Caldwell for more information.

Also, don’t forget to check out the October Session of the Month and share something new or interesting you heard in the video with your tablemates at the next meeting. Unable to attend the meeting? I still suggest watching the session and picking one tidbit to start a RIM conversation coworkers or with friends over a pumpkin spice latte!

“October had tremendous possibility. The summer’s oppressive heat was a distant memory, and the golden leaves promised a world full of beautiful adventures. They made me believe in miracles.” ― Sarah Guillory, Reclaimed

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